California Transparency in Supply Chain Act/UK Modern Slavery Act
Herschel Supply strives to create design-driven, quality products using responsible manufacturing practices. Our fine regard for detail is also reflected in our supply chain - we are committed to respecting human rights and require a high level of transparency from our factories and suppliers.
Herschel Supply’s Code of Conduct prohibits forced and involuntary labour of any kind, including human trafficking, and reflects the international standards set out in the Universal Declaration of Human Rights, the UN Convention on the Rights of the Child, and applicable ILO Conventions and federal legislation. All factories and suppliers receive our Code of Conduct before we work with them.
Herschel Supply conducts annual social compliance audits and regular site visits of factories in its supply chain to verify compliance with our Code of Conduct and other requirements. Subcontractors are subject to the same requirements as approved factories and unauthorized subcontracting is prohibited.
Herschel Supply conducts both scheduled and unscheduled audits of its factories and authorized subcontractors to monitor compliance with our Code of Conduct. All factories which produce finished products are audited at least once a year by an independent, accredited third party.
Herschel Supply’s direct material suppliers receive our Code of Conduct and are expected to comply with all applicable local laws. All factory-sourced suppliers are expected to comply with applicable local laws regarding slavery and human trafficking.
Herschel Supply reviews all supply chain audits and develops recommendations and corrective action plans for the factory or supplier. Herschel Supply may terminate factories, suppliers, or other partners if they fail to comply with the Code of Conduct. Our Code of Conduct reflects international standards and is updated as necessary.
Herschel Supply conducts internal training on its Code of Conduct for employees and managers who have direct responsibility for supply chain management in order to promote awareness of supply chain issues including human trafficking and slavery. We also provide training and support to our factories and suppliers as necessary, based on the result of our audits.
This disclosure is made in compliance with the California Transparency in Supply Chains Act and the UK Modern Slavery Act and was approved by Herschel Supply’s Board of Directors on 5 March 2020 for the 2020 fiscal year.
We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. For detailed warranty information, please visit our FAQ page.
If you would like to return a product purchased from our online store, please go to our Self Service Returns page to begin the returns process or log into your Herschel Supply account. You will be given a RA# and emailed instructions on how to complete your return.
Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.
Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
*All sale items are final sale. Customers are responsible for all shipping expenses on the return of Herschel Supply product.